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Siebel Call Center

Siebel Siebel Call Center, the market leading application for call centers, can transform a company's call center into a next-generation, cost-effective contact center. By managing, synchronizing, and coordinating customer interactions across all channels, a company has the information required to deliver world-class service and generate additional sales. The benefits of Siebel Call Center are powerful and proven: Zero-install, Siebel Smart Web Architecture delivers highly interactive functionality while minimizing total cost of ownership A unified, multi-media agent desktop consolidates all customer interactions Best practice service and sales tools improve customer satisfaction and increase revenues Real-time reporting and analytics drive strategic and tactical operational decisions

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