RWD is a world leader in developing, implementing, and supporting products and services used to deliver performance and continuous improvement, ERP consulting and training, advanced learning services, and business transformation and change management programs.
A privately held global organization founded in 1988, RWD focuses on increasing worker productivity, product quality, and bottom-line financial performance for our customers. The company develops, implements, and supports services around people, process, organization and technology initiatives.
RWD has built a strong reputation by delivering technology and training solutions that help operational efficiency and reduce costs by streamlining processes and procedures. Based in Baltimore, Maryland, RWD serves Fortune 500 and major multinational corporations around the world. RWD's solutions are used in more than 20 industries, including finance, pharmaceuticals, petrochemicals, manufacturing, automotive, rail, telecommunications, healthcare, and consumer products.
With annual revenues of over $189 million, RWD has more than 1,200 employees working out of offices in the Americas, Europe, the Middle East and Asia Pacific. Providing your workforce with the information they need when they need it to maximize customer satisfaction
Having the right content available to customer-facing employees just when they need it can make the difference in closing a deal, achieving regulatory compliance, working faster, or satisfying the customer. infoMaestro® suite addresses these issues head-on, with a forward-looking solution that links Documentum with Siebel Customer Relationship Management (CRM) to create massive efficiencies in delivering timely, accurate, and compliant information directly to customers or customer-facing employees easily.
As a result, you can provide your customers with superior service when they interact with you, either through timely and accurate responses from your customer service representatives, field service representatives or sales representatives or on-demand access to information they choose to look for on their own. You can be confident that your content is compliant, well managed and easy to access.
infoMaestro® is a configurable software solution with a range of functionality that transcends the information requirements of individual departments, processes, or teams. RWD designed infoMaestro™ to incorporate our expertise in Customer Relationship Management (CRM) and Documentum, helping EMC customers better author, manage, and distribute information for maximum productivity.
RWD Technologies has been a Documentum partner for more than 13 years as well as an EMC Software Consulting Select Services Team (SST) partner, with its infoMaestro® solution accredited under the DFE program.
St. Luke's Episcopal Hospital
RWD helped St. Luke's Episcopal Hospital in Houston undergo a Lean Transformation. This project focused on creating new efficiencies and applying Lean principles to ensure patient safety.
Transforming Customer Service
RWD established a lean “boot camp” and Lean Leadership Academy for our client's Customer Service Division
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