In today’s competitive market driven economy it is not only sufficient to provide your customers with the best service levels and customer experience over the short-term, but also analyze the transactional information to develop better services and products for your customer over the long run through the discovery of not-so-obvious insights into customers wants and needs.
Hexaware CRM practice is driven by the philosophy that we work for our customers’ customers. At Hexaware we believe that Customer Relationship Management is a strategy to help attract, retain and grow a profitable customer base. And the CRM packages are merely a means to help execute the CRM strategy.
Hexaware provides end-to-end CRM services that include devising CRM strategy, CRM package evaluation, feasibility analysis, implementation, upgrade, data migration and post-implementation support.
At our CRM practice we measure the success of our CRM projects using various metrics:
ROI on investment in CRM licenses and implementation by the client
Recovery of initial investment through cost savings and increased revenues
Reduced Transaction volume
Reduced Transaction level cost
Increased visibility of customer view
CRM Service Offering
Hexaware offers end-to-end enterprise solutions ranging from package selection to application support and maintenance.
Technology Evaluation & Selection
Metrics Reporting & ROI
Application Audit & Health Check
Functionality Mapping & Gap Analysis
Conference Room Pilot & Training
Full Cycle Implementations & Deployment
Customization & Integration
Custom Object Development
Custom Reports Development
Integration - Data, Process level - EAI / CTI
Data Conversion and Migration
QA and Testing Services
Testing Process Consulting
Manual, System and Integration Testing
Fail Over and Availability Testing
Test Cases Automation
Business Intelligence and Analytics
Custom View & Report Development
Customer Data Integration
Unification of Customer Data
Multiple Version Integration
Real Time/Batch Data Cleansing
Support and Maintenance
Hexaware CRM practice has strong competence and relevant experience in various industry verticals including:
Banking and Finance
Products and Technologies
Hexaware’s CRM practice today offers services related to the leading enterprise packages:
Methodologies and Tools
Hexaware has developed mature and best in class methodologies, processes and reusable tools that help client get jump start over their CRM initiatives. These assets have evolved over years of experience in various projects. They can be customized to suit specific engagement need.
Our Value Proposition
Hexaware’s CRM practice is a leading solution provider where customer management is a very vital component of business strategy. Our deep knowledge of business processes in Sales, Marketing, Support, Service and Analytics help companies realize their business goals in terms of improved customer service, increased revenue, greater market reach, better business processes and lower operational cost. Our methodologies, processes and toolkits accelerate delivery engagements and offer greater value. Our strategic alliances with leading product vendors and partnership approach help companies stay current with technology trends.
Our CRM Services have been highly acclaimed by some of the world’s top organizations.
Global Financial Services Company
Leading European Airline
Global IT & SI Service Provider
Leading ICT Services Provider
ePayment Services Company
Major BPO & IT Services company
Leading Insurance Company
Leading Semiconductor Company
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