Industry- Specific and Industry- Compatible ERP Manufacturing Software Solutions Designed for the Food Service Industry (Part II) - Transforming the Employees/ Manager/ Customer Chain of Relationships in the Restaurant Industry Through the Implementation of ERP Manufacturing Software Applications.
Compatible ERP Manufacturing Software Solutions Designed for the Food Service Industry (Part II)
A prominent example of how customer relations are affected thanks to the use of efficient ERP manufacturing software applications, that was already taken up in discussion in a previous article, is Domino's pizza. One of their newest TV commercials, aired towards the end of last year (2011), encouraged customers to use the discussion forum or blog on the restaurant's website so they can give feedback on the quality of food and service, while prompting them to advance suggestions on how to improve their menu. or offer any ideas for including additional items on the menu.
Their example, coming as it is from a reputable restaurant chain with a long-standing presence in the food industry, has shown how ERP technology has also transformed the vendor/ customer relationship; and we could say that, technically, the customer – and not just the employee of the restaurant - is also involved in the promotion of the establishment because of the input they are allowed to present, which contributes to bringing the quality of service and food to ever higher standards (provided that the restaurant there in the manager of the restaurant facility has an efficient team of employees who regularly reply, in prompt fashion, to customer feedback and adopt the necessary changes; whether in regards to the level of service quality, including possible complaints about the attitude of the servers or cooks vis-à-vis the customers.)
This factor in particular, concerning primarily the relationship between the waiter and customer, is of obvious importance and has the characteristic of being a closer and more intimate form of rapport than that which exists in other industries in which businesses do not deal directly and personally, on a one on one level with customers. For this reason, the restaurant business is one of those customer service sectors which can in ultimate analysis benefit the most from the implementation of ERP manufacturing software solutions for reducing dissatisfaction among parties: such as those perhaps caused by issues of miscommunication between the kitchen and servers, or between bus boys and waiters regarding table orders, or between the hosts and the waiters regarding table reservations (all of these being symptoms of a condition which, if unmonitored and left unchecked without the proper implementation of the multi- purpose applications of industry-specific ERP manufacturing software solutions, would eventually lead to delays in serving orders, mistakes in taking orders, confusing tables, and long customer waits for food courses or table reservations).
The above example provided by Domino’s Pizza is one of numerous cases that show how ERP manufacturing software solutions are radically changing the chain of relations of employees vis-à-vis managers, employees and managers vis-à-vis their customers and business clients, and many other affiliated interests which become part of the nucleus or global cluster of ERP/IT technology-operated businesses, because ultimately, every party involved - from the vendor to the customer, play an effective part or role in improving the efficiency of the services provided by said vendor/provider, and in the end it all goes to the full benefit of the customer/client.
Industry- Specific and Industry- Compatible ERP Manufacturing Software Solutions Designed for the Food Service Industry (Part I) - How ERP Manufacturing Software Applications are Implemented in the Restaurant and Food Catering Business
Compatible ERP Manufacturing Software Solutions Designed for the Food Service Industry (Part I)
Following up from the fact that ERP manufacturing software applications are used in the most diverse industries for industry-specific purposes, and that these applications to monitor and run distribution/supply management and production processes are also integrated into the majority of the generic types of ERP software systems on the IT/ ERP market, it would be useful at this point to discuss another example among these multiple industries employing the numerous – and for those businesses which do not possess all the necessary technical expertise to know about all the various suites and modules developed by the ERP software industry or are not proficient enough in the multiple features of ERP technology, as yet undiscovered- benefits of ERP manufacturing software applications.
One of the customer service industrial sectors for which ERP manufacturing software solutions are especially appropriate because of the multi- purpose applications designed to run multiple processes simultaneously, is the restaurant industry. This is one of those industries which, because of their characteristics in terms of inter- departmental relations and close personal rapport with customers and between employees, can benefit the most from their implementation: to improve internal communication between the employee/managers so that everyone involved in the business; from the waiters, hosts, servers to the bus- boys, cooks and floor managers, as well as the owner, can better organize and co- operate together to increase productivity and employee performance and accelerate order delivery.
As a pertinent comparison we could use Chef Ramsay's reality TV show to measure how the organization of a restaurant business ought to be restructured to achieve maximum productivity and customer satisfaction, because it gives an inside scoop into how a restaurant (especially if it is a small establishment or a family owned and operated business) is closer in structure and definition to the artisanal ideal (itself being the predecessor of large scale manufacturing methods for mass- consumption purposes), consisting of a small co- operative or tightly knit nucleus because of their proximity of relations between one another, which must work together as a collective entity in order to function efficiently for the mutual benefit of the workers and the success of the establishment – the two parties of course being dependent upon one another for their respective mutual success.
These are elements which are aimed at providing the overall maximum satisfaction for their customers. The popular reality TV show also evinces how proper inter-connectivity and inter- active communication through the exchange and inter- change of ideas among all restaurant departments (which are benefits provided especially by the applications of ERP manufacturing software technology) are elements which can increase the quality of service, accelerate service delivery to customers, improve employee performance, and significantly promote employee satisfaction, because in the end, in the restaurant industry if the employees are happy (especially the cooks), consequently the customers are happy, and no one wants to be served bad -quality food. This concept, of course, also applies to the general customer service industry.
How ERP Technology and ERP Manufacturing Software Solutions are Exposing Corporate and Political Scandals thanks to the Maximum Visibility and Transparency into Company Operations that are Provided by their Multiple Applications and Suites (Part IV)
ERP Manufacturing Software Systems in Current Events
How the Implementation of ERP Manufacturing Software Technology by Government and Multinational Conglomerates has Facilitated and Promoted the Activities of Modern Hacker Groups and other Organizations like WikiLeaks and Contributed to the Release and Global Dissemination of Sensitive Information
It is a legitimate assumption that modern, organized hacker groups such as “Hackers Anonymous,” are especially versed and skilled in the multiple aspects of ERP technology- and rightly so, if they are able to infiltrate secure, high- clearance government websites and access sensitive information that is then picked up by the media. This assertion, which also suggests that these hackers employ ERP technology themselves for their endeavors, is supported by the fact that multiple government agencies, and (as a matter of course) giant corporations and multinationals have also employed the services of many important vendors of ERP manufacturing software solutions for their needs.
The latter, to remind the reader, are the kind of ERP solutions which are not only designed strictly for manufacturing and distribution needs, but also integrate numerous other applications which, like those of any ERP software, are also aimed at improving the flexibility and efficiency of internal/external company processes and for boosting the company's business potential. This is a defining point because, while it is true that other kinds of non-industry-specific ERP software might not be specifically named or termed ERP “Manufacturing” software products per se, these also deal with all the aspects of the supply/chain management, and they must also, therefore, also include applications for manufacturing and distribution processes for end delivery to the customer.
By buying an ERP manufacturing software solution, the buyer is assured that all of its company needs will be met, but, more importantly, that industry- compatible and specific ERP manufacturing software products are better than any of the other generic ERP software because the former especially focus on running multiple manufacturing – and, by default - also multiple distribution processes such as mixed mode manufacturing of different combinations of Process and/ or Discrete products; thus also improving the overall lean manufacturing potential and maximizing productivity and profits.
This knowledge, ultimately, will greatly aid any customer in their choice of the best ERP manufacturing software to use and have customized to their preference, depending on which industry and business sector they operate in. For, local, state and national government, it has been discussed in prior articles that employing ERP manufacturing software technology has particularly helped ease the burden of bureaucracy by increasing the level of communication and interactivity, in real-time, among government agency administrators and employees and the various industrial ties they maintain with multiple entities.
Because government and multinationals are inextricably involved in the ERP industry also in large part for manufacturing and distribution purposes (and we may mention in passing the military-industrial complex within this context because of its current and historical relevance), it is inevitable that the visibility and transparency provided through the use of those ERP applications are elements which have facilitated hacking attempts, and also encouraged hacker groups in their efforts simply because the accessibility level of ERP technology has made these conditions possible -- In a sense, ironically, ERP technology is also used by hackers and may have also helped them to devise more ingenious methods of infiltration thanks to the high accessibility level to information and data that ERP technology provides.
How ERP Technology and ERP Manufacturing Software Solutions are Exposing Corporate and Political Scandals thanks to the Maximum Visibility and Transparency into Company Operations that are Provided by their Multiple Applications and Suites (Part III)
ERP Manufacturing Software Systems in Current Events
Why YouTube is the Best and most Essential Social Media Networking Site For the Needs of Manufacturers in Terms of Product Promotion and Enhancement of Market Visibility; for Attracting Newer Internet User/ Potential Customer Audiences from Around the World, and for General Advertising Purposes/ How On- line Anti- Piracy Legislation Would Sever the Ties of Affiliated Business Interests Between the Internet Social Media - whose Services Employ ERP Manufacturing Software Technology - and Multiple Industrial Sectors involved in Manufacturing Which Employ their Services for Promoting Business Growth and Market Potential
Since YouTube, perhaps more than Facebook or Twitter, is one of the popular social media networks that is fast becoming one of the principal tool of promotion for businesses of every sort and which are involved in every possible kind of industrial activity, which have started their own Company YouTube channels - and due to the fact that YouTube also runs on ERP technology and ERP manufacturing software applications- it is inevitable that such online anti- piracy legislation of the type proposed by organizations like SOPA or PIPA, if passed, would drastically reduce the market presence and visibility of businesses from multiple industries the world over, leading ultimately to a domino- like effect, which would disrupt the inter- linkage of interests that unites the diverse businesses from multiple industries through ERP manufacturing software technology (from manufacturers of different types to vendors of IT services and ERP manufacturing software solutions), and end with the result of affecting every entity from small business to big companies and conglomerates.
A particular point of interest needs to be addressed here, as it shows circumstances which affect particularly manufacturing businesses. In fact, YouTube is the best media among the social networks (and also affiliated and connected with the respective accounts of its competitors) for delivering on- line audio and visual content with detailed information and data. The primary function of YouTube is to promote the dissemination and sharing of videos among audiences from all over the world. A large percentage of the videos uploaded by users are in fact, instructional videos on how to operate or create a software, or even assemble a product, and provide company or product information about a business to customer audiences and interested buyers.
It is used by the most various -and almost every- industry; from robotics (to provide videos on how to assemble mechanical parts, devices, electronic components and so on, to create a product) to molecular biology (for delivering academic instructions or guidelines for laboratory procedures, product monitoring of manufacturing processes that are industry-specific and industry compatible, and for the development of Process products or Discrete goods (including combinations of the two) and by many others with different specifications. Consequently, its ERP/ Internet applications offer services which are of vital importance to manufacturers of any kind and thus also to the distribution/supply industry, which as we know is inextricably linked with the manufacturing sectors.
Whether or not the recent actions by hacker groups responsible for exposing corporate and political scandals (such as Wikileaks or the dreaded Hackers Anonymous group) are at all legitimate is a factor open to speculation and a matter of public debate. But, the thing that is clear is that these hacker organizations appear to be extremely knowledgeable in the multiple aspects of ERP technology, and are using them to reform society and business practices for the better.