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Don Cooper

Don Cooper

CRM refers to Customer Relationship Management. It is the acronym for the software that companies use to keep track of their interactions with customers. The Software also tracks customers’ buying patterns and surveys possible future needs for more product. Companies buy CRM as a way not only to keep customers loyal, but to bring in new customers, too.

ERP Software

The Cost of CRM, Part 1

If a company cannot continue to attract new customers, it cannot grow. Thus, by supporting companies in their attempt to deal expertly with current customers as well as with potential customers, CRM Software helps sales and marketing teams make the most of their time and expertise in order to generate more profit and revenue.

CRM Software evolved from marketing strategies that first began setting up customer-service groups once companies realized that even this basic surveying practice rewarded them with increased business. As a result of observing how the customer relationship market was one worth pursuing, CRM designers began to target the development of software systems capable of tracking what customers bought, what they spent, when they did their spending, and what they might purchase down the line.

Twenty years ago saw a change with the initiation of special sales, incentives, bonuses, and perks as businesses attempted to reward loyalty. CRM Software made this possible by setting up categories based on sex, age, income, education level, family status, and location as a way to sort customers and their purchasing habits. Organizing buyers in such a way facilitated more select marketing, and thus a more efficient use of company resources. Needless to say, as CRM software evolved into more functional and informative software, CRM implementation grew at an impressive rate and CRM Cost went up. This left businesses to figure out whether the benefits of CRM equaled the expense of the technology.

When comparing CRM costs, prices, and features, the first thing a company should do is consider the exact results it expects from its customer relationship management software. Then it will be time to begin the process of researching how much a Customer Relationship Manager system will cost.

CRM projects can be broken down into three main areas of costs: 1) the price of software licenses and software maintenance. A license can cost in the range of two-hundred dollars to a six zeroes investment. The range depends on the number of users involved, the size of the company, and –of course- on which application is being bought.

The second main area of cost is the price of professional services which are needed to get the CRM system installed and operating.

 

 

 

Reviews are most often compartmentalized by the products offered by each ERP vendor as their software applies to: the size of the purchasing company (small, medium, large, global); the products or services offered by the purchasing company (manufacturing, retail, food, non-profit, legal firms, etc); the ease of installation (from time of delivery to launch date); the initial, and later ongoing, training and support offered throughout the life of the ERP software; and, the location of the purchasing company[ies]: small town, city, national, foreign country.

ERP Software

ERP Reviews: Is there a best ERP? Part 2

The other prominent indicator used to review ERP software is cost. While, the purchase price of a system will obviously vary based on the size of the business and the applications being bought, it is possible to gather a range of cost comparing the similar systems of one ERP vendor to another.

When reading independent reviews of ERP software systems, it is important to note that these reviews are truly general submissions. Companies that hope to finalize specific recommendations from a review firm should also use the following performance criteria: ability to match end goals of the customer; cost; ease of implementation; simplicity of use; and the proviso of continuing support. Therefore, to put this criteria into perspective, a business has to first ascertain its needs, as well as articulate not only the reasons for buying ERP software, but also the goals the ERP is projected to help the company reach. To this end, a few of the steps that businesses have found to be helpful are: the selection of an internal team that understands and can positively communicate the internal working of the business as well as identify and assess the business’ requirements and goals then look into the problems and limitations of the current system. The final step for this internal team should be to identify the business’ exact needs regarding implementation, functions, and support.

All of the above being said, there are three large software vendors whose names are always part of the conversation when considering ‘best ERP’. These three are: Microsoft, Oracle, and Epicor.

Microsoft located research and development facilities in Redmond, Washington with smaller facilities located in Mountain View, California; Fargo, North Dakota; Beijing, China, and Dublin, it prides itself in being a key ERP solution provider for growing companies.  The vendor is aware that the fundamental success factors in this competitive global marketplace are: produce the right products—in the right quantities, at the right time, with good quality, and at a price the customer is willing to pay.

 

 

 

However, success also includes the flexibility to respond to emerging markets, such as today’s growth opportunities in China and Eastern Europe, as well as to respond to the needs of the customers which are ever-changing. Capitalizing on these opportunities and demands involves quickly adapting to new approaches, trading partners, and procurement strategies –and, this is what Microsoft believes their ERP software systems offer.

ERP Software

ERP Reviews: Is there a best ERP? Part 3

The vendor’s customer focus is small and medium-sized companies, enterprises, governmental institutions, and educational institutions.

Microsoft proffers a structure for the configuration of strategies and objectives completely across the development, sales, marketing, and services organizations, and for the well-timed allocation of development, sales, marketing, and services resources within a company.  Microsoft’s product names are Microsoft Dynamics ERP, Microsoft Dynamics Supply Chain Management Solutions, Microsoft Dynamics Manufacturing Solutions, Microsoft Dynamics GP for HR Management, and Microsoft Dynamics Financial Management. It backs its ERP software systems by the strength of one of the largest, best known IT companies in the world.

The vendor’s seven systems are: Client; Server and Tools; Information Worker; Microsoft Business Solutions; MSN; Mobile and Embedded Devices; and Home and Entertainment. It can also deliver a variety of products and services, including its Windows operating systems and Office software suite.

The vendor Oracle is the world’s second largest independent software company. Oracle believes it is the gold standard for database technology and applications in businesses throughout the world. It is the world’s leading supplier of software for information management. Oracle technology can be found in nearly every industry, and in the data centers of 98 of the Fortune 100 companies. Oracle is the first software company to develop and deploy 100 percent internet-enabled enterprise software across its entire product line: database, business applications, and application development, and decision support tools.

It is innovation that drives Oracle’s success. With the release of Oracle Fusion Middleware, Oracle has begun debuting new products and functionality that reflect the company’s goal: connecting all levels of enterprise technology to help customers access the knowledge they need to respond to market conditions with speed and agility. Oracle’s product names are: Oracle Supply Chain Management, Oracle Human Capital Management, Oracle Financial Management Solutions, and Oracle Procurement Applications.

In the future, Oracle aims to be the number one vendor in middleware and number one in software applications, in much the same way the company has reached the top in database applications. The vendor’s goal is to continue to advance and to lead the ERP software system industry—all the while never losing sight of the fact that it has to maintain focus on solving the problems of the customers who rely on its software.

However, success also includes the flexibility to respond to emerging markets, such as today’s growth opportunities in China and Eastern Europe, as well as to respond to the needs of the customers which are ever-changing. Capitalizing on these opportunities and demands involves quickly adapting to new approaches, trading partners, and procurement strategies –and, this is what Microsoft believes their ERP software systems offer.

ERP Software

ERP Reviews: Is there a best ERP? Part 3

The vendor’s customer focus is small and medium-sized companies, enterprises, governmental institutions, and educational institutions.

Microsoft proffers a structure for the configuration of strategies and objectives completely across the development, sales, marketing, and services organizations, and for the well-timed allocation of development, sales, marketing, and services resources within a company.  Microsoft’s product names are Microsoft Dynamics ERP, Microsoft Dynamics Supply Chain Management Solutions, Microsoft Dynamics Manufacturing Solutions, Microsoft Dynamics GP for HR Management, and Microsoft Dynamics Financial Management. It backs its ERP software systems by the strength of one of the largest, best known IT companies in the world.

The vendor’s seven systems are: Client; Server and Tools; Information Worker; Microsoft Business Solutions; MSN; Mobile and Embedded Devices; and Home and Entertainment. It can also deliver a variety of products and services, including its Windows operating systems and Office software suite.

The vendor Oracle is the world’s second largest independent software company. Oracle believes it is the gold standard for database technology and applications in businesses throughout the world. It is the world’s leading supplier of software for information management. Oracle technology can be found in nearly every industry, and in the data centers of 98 of the Fortune 100 companies. Oracle is the first software company to develop and deploy 100 percent internet-enabled enterprise software across its entire product line: database, business applications, and application development, and decision support tools.

It is innovation that drives Oracle’s success. With the release of Oracle Fusion Middleware, Oracle has begun debuting new products and functionality that reflect the company’s goal: connecting all levels of enterprise technology to help customers access the knowledge they need to respond to market conditions with speed and agility. Oracle’s product names are: Oracle Supply Chain Management, Oracle Human Capital Management, Oracle Financial Management Solutions, and Oracle Procurement Applications.

In the future, Oracle aims to be the number one vendor in middleware and number one in software applications, in much the same way the company has reached the top in database applications. The vendor’s goal is to continue to advance and to lead the ERP software system industry—all the while never losing sight of the fact that it has to maintain focus on solving the problems of the customers who rely on its software.

Reviews are most often compartmentalized by the products offered by each ERP vendor as their software applies to: the size of the purchasing company (small, medium, large, global); the products or services offered by the purchasing company (manufacturing, retail, food, non-profit, legal firms, etc); the ease of installation (from time of delivery to launch date); the initial, and later ongoing, training and support offered throughout the life of the ERP software; and, the location of the purchasing company[ies]: small town, city, national, foreign country.

ERP Software

ERP Reviews: Is there a best ERP? Part 2

The other prominent indicator used to review ERP software is cost. While, the purchase price of a system will obviously vary based on the size of the business and the applications being bought, it is possible to gather a range of cost comparing the similar systems of one ERP vendor to another.

When reading independent reviews of ERP software systems, it is important to note that these reviews are truly general submissions. Companies that hope to finalize specific recommendations from a review firm should also use the following performance criteria: ability to match end goals of the customer; cost; ease of implementation; simplicity of use; and the proviso of continuing support. Therefore, to put this criteria into perspective, a business has to first ascertain its needs, as well as articulate not only the reasons for buying ERP software, but also the goals the ERP is projected to help the company reach. To this end, a few of the steps that businesses have found to be helpful are: the selection of an internal team that understands and can positively communicate the internal working of the business as well as identify and assess the business’ requirements and goals then look into the problems and limitations of the current system. The final step for this internal team should be to identify the business’ exact needs regarding implementation, functions, and support.

All of the above being said, there are three large software vendors whose names are always part of the conversation when considering ‘best ERP’. These three are: Microsoft, Oracle, and Epicor.

Microsoft located research and development facilities in Redmond, Washington with smaller facilities located in Mountain View, California; Fargo, North Dakota; Beijing, China, and Dublin, it prides itself in being a key ERP solution provider for growing companies.  The vendor is aware that the fundamental success factors in this competitive global marketplace are: produce the right products—in the right quantities, at the right time, with good quality, and at a price the customer is willing to pay.

 

 

 

Before the introduction of ERP, each business department operated its own applications which did not automatically match up with applications from the other departments. Such isolation in each department tended to break down the overall productivity and performance of a company.

ERP Software

ERP Reviews: Is there a best ERP? -  PART 2

Before the introduction of ERP, each business department operated its own applications which did not automatically match up with applications from the other departments. Such isolation in each department tended to break down the overall productivity and performance of a company. As a result, in the years since ERP became more openly available it has been shown that a business tends to improve operations and even add to its profit margin if it installs enterprise resource planning.

In 2012, there are more than one-hundred different ERP software systems available for companies to choose from -and for each system there are quite a number of ERP software reviews touting its benefits. So, companies want to know, is there really a best ERP? And, the answer is ‘no’. There is no one ERP software system that can be designated ‘best’ for every company. Accordingly, it is off-putting for many businesses to pick the ERP software solution that is going to represent the best fit.

Thankfully, by now, so many companies have undergone the process of selecting ERP that there are guides and models to be followed when joining suit. Once a company has made a firm decision to proceed with purchasing and implementing ERP software, the first thing to do is to look for ERP software reviews and analysis created by survey firms whose interests are not mixed up with the sale of any particular product.

 

The ultimate goal of ERP (enterprise resource planning) software systems is to incorporate the business data generated by every department within a company into a focal, cohesive database for the purpose of permitting a full overview of real-time access to the information which helps company leaders make faster, more profit-producing decisions.

ERP Software

ERP Reviews: Is there a best ERP? -  PART 1

The ultimate goal of ERP (enterprise resource planning) software systems is to incorporate the business data generated by every department within a company into a focal, cohesive database for the purpose of permitting a full overview of real-time access to the information which helps company leaders make faster, more profit-producing decisions. For any company, then, implementing ERP software denotes a major step in its endeavor to become more competitive, particularly since in today’s market, just surviving is going to take every possible advantage.

Early manufacturing software systems were termed MRP (materials requirements planning) programs because their principal functions were limited to: inventory control, bill of material processing, and elementary scheduling. As this software evolved with time, scheduling functionality was added as a principal and function and MRP II became its distinct entity.

In short time, engineers were able to configure more advanced software and “routings” became a standard part of software architecture. The new designs were called ERP for enterprise resource planning. The software termed Enterprise Resource Planning is able to encompass a wide compilation of business tasks, uniting processes like: finance, accounting, sales, manufacturing, distribution, customer service, and human resources.

The ultimate goal of ERP (enterprise resource planning) software systems is to incorporate the business data generated by every department within a company into a focal, cohesive database for the purpose of permitting a full overview of real-time access to the information which helps company leaders make faster, more profit-producing decisions.

ERP Software

ERP Reviews: Is there a best ERP? -  PART 1

The ultimate goal of ERP (enterprise resource planning) software systems is to incorporate the business data generated by every department within a company into a focal, cohesive database for the purpose of permitting a full overview of real-time access to the information which helps company leaders make faster, more profit-producing decisions. For any company, then, implementing ERP software denotes a major step in its endeavor to become more competitive, particularly since in today’s market, just surviving is going to take every possible advantage.

Early manufacturing software systems were termed MRP (materials requirements planning) programs because their principal functions were limited to: inventory control, bill of material processing, and elementary scheduling. As this software evolved with time, scheduling functionality was added as a principal and function and MRP II became its distinct entity.

In short time, engineers were able to configure more advanced software and “routings” became a standard part of software architecture. The new designs were called ERP for enterprise resource planning. The software termed Enterprise Resource Planning is able to encompass a wide compilation of business tasks, uniting processes like: finance, accounting, sales, manufacturing, distribution, customer service, and human resources.

How Industry- Specific Compatible ERP Manufacturing Software Solutions and Related Applications Designed for Implementation in the Restaurant Industry Work (Part III)

ERP Manufacturing

ERP Manufacturing Software Solutions and Related Applications Designed for Implementation in the Restaurant Industry Work (Part III)

How Chef Ramsey’s Reality TV Show “Hell’s Kitchen” could Advance the Global Dissemination among Multiple Industries of ERP Technical knowledge and of Industry- Specific and Industry- Compatible ERP Manufacturing Software Solutions, by Introducing Related Demonstrations of the ERP technology at Work During the Show/ Some of the Primary Reasons why Small or Medium Sized Businesses may Want to Enter into Participation with the ERP/ Information/ Internet Technology Global Associative Industrial Cluster

Continuing from the end of the last part of this article, there are many positive advantages that exposure of ERP manufacturing software technology through TV advertising, and especially through the previously discussed Reality TV Show “Chef Ramsey’s Hell’s Kitchen”, would bring to multiple businesses from a wide spectrum of various industrial sectors.

Firstly, it would demonstrate yet another example of the innumerable and ever-growing reciprocal relations which are formed within the continuously expanding global industrial cluster of ERP and Information/ Internet technology interests, and which unites multiple business sectors from the most varied industries the world over through the implementation of ERP manufacturing software technology and the partial – or fully global – deployment of their individual compatible industry-specific ERP solutions.

In fact, such a networking system represents a continuum of multiple interlocking interests through which parties come in and out of at will, participating either in the short or the long run, and depending on many factors such as whether this is in regards to a business that is “in the game” only for as long as it takes for it to gain the necessary technical training and technological expertise into ERP/IT implementation, to be provided to its employees - and that then intends to go on its own and venture into the “Seas of high- finance” with the knowledge it has acquired; or whether it is a company that intends to remain in the cluster until they find a solution to a specific single - rather than multiple – and either simple or complex individual need.

Other examples include consulting firms or private professionals that render their services at a limited time for instructing their client's customers on how to operate an ERP manufacturing software they have purchased; or if we are dealing with a small or innovative business that intends to remain in a long-standing relationship with ERP/ IT/ Info technology vendors and providers of ERP manufacturing software applications for the long term, in order to attract new customer audiences as their technological skill level and know-how into ERP technology improves with the aid of the partnerships formed within the associated cluster (especially by attaching business relations with bigger players and competitors in the conjoined ERP/IT  affiliated industrial clusters).

Ultimately all this is done with the objective of increasing their level of technological expertise and level of integration of innovative features to introduce into their ERP manufacturing software solution – thanks also to the aid provided by affiliating or partnering with big mergers; a strategy which is bound to significantly accelerate their level of technological innovation, market growth, and the visibility of these smaller players who seek access to the mutual benefits gained by the transformation that ERP technology - and ERP manufacturing software applications specifically – effect along the chain of multiple IT/ ERP industrial interests

 

How Industry- Specific Compatible ERP Manufacturing Software Solutions and Related Applications Designed for Implementation in the Restaurant Industry Work (Part IV)

ERP Manufacturing

ERP Manufacturing Software Solutions and Related Applications Designed for Implementation in the Restaurant Industry Work (Part IV)

The Value and Importance of Partnering with Mergers for Small Restaurant Businesses: The Nature and Role of Mergers in the Implementation of Industry- Specific and Compatible ERP Manufacturing Software Applications Designed for the Needs of Small Restaurant Businesses.As noted previously, in the article from the series “How Industry- Specific Compatible ERP Manufacturing Software Solutions and Related Applications Designed for Implementation in the Restaurant Industry Work (Part III)”, there are various reasons why many businesses may wish to enter into the international cluster of ERP/Information/ Internet Technology relations. Some may wish to draw from all - or only some - of the multiple advantages presented by forming partnerships with all the parties involved (as is the case for example in a merger or business conglomerate - which can, under any aspects, be considered small- scale or miniature versions of a global associative industrial cluster such as the one that exists between the ERP/IT technology industrial sectors).

Other reasons to explain their individual decision to participate and form partnerships include the need to acquire an adequate understanding of the appropriate promotional tools (which are based on ERP technology and ERP manufacturing software applications), that are necessary to advertise their products, so they can expose them to bigger intranet/customer audiences. Other companies, instead, may be solely interested specifically in providing technical ERP and technological training for their employees; so that all company levels will know how to operate the multi- purpose functions of the company’s customized ERP manufacturing software solution to run either specific, single, or multiple (depending on the case) internal and external manufacturing, distribution and business/ market processes.

To understand how mergers – acting as collective collaborative bodies -can greatly benefit small businesses in the Restaurant industry, it is worthy to note that mergers create a system which places all participant parties in a condition of mutual and reciprocal growth and survival; one which is also promoted by the free and unrestricted exchange and inter- change of the respective functions/ roles played by each of the participants, and which affects everyone -from company employees to customers, vendors, consulting firms, supply/distribution sectors, manufacturing businesses of any type, local, state and national government, academic organizations and universities, professional institutions and anyone else that enters the “net” or “network” of ERP/Internet technology interests.

The reason is that, ultimately, associative clusters, by their very definition, are in fact net- working associations where every party can promote their business or discover the specific solution to their needs; including innovative marketing strategies to capture new audiences via the interchange of market logistics and technical ERP data and technological expertise regarding innovative technologies for new software upgrades and applications, or valuable market information as well as inside scoops into foreign audience/country demographics, and – last but not least - data on potential global customer audiences who may be interested in the specific services or products they offer. Such a network system assures that ERP technological expertise is disseminated and transferred back and forth continuously (touching new customer audiences and attracting them to the associative cluster) - and in the process - assimilated by every party in the chain of relations.

 

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